Here are the best features an online booking system need to support a tour.
The travel and tourism industry has been steadily growing every year. The traveler’s buying behaviors and expectations are changing. Travelers want everything on their finger tip so that they can book fast, easily, and in a cost effective manner. This calls for the travel operators to show a streamlined booking system. We shed light on the top features that tour and activity operators should consider when installing a travel booking software.
Email booking system customization
One should have the ability to customize each email that your booking system sends out, matching the businesses’ branding. It should be inclusive of customer’s order details along with booking confirmation to the emails, leading to tour.
SMS & email automation
Generally, sharing emails and texts through traditional means is a standard procedure, consuming truckloads of time. It is burdensome work that will drain a person’s energy. The booking system should share messages instantaneously when a booking is made.
Amalgamated customer communications
Everything may be haphazard if communications with your customers are not stored in the database, managed by your booking software. You should be able to share personal-style emails coupled with automated ones in order to ensure that staff members can see the latest communication that has occurred with the customer, without going through a messy inbox.
Control over manifest
The manifest needs to be organized so that everyone is on the same page. It ensures that one knows customers’ special requirement, who has paid for the tour, and the vehicle drivers could easily pick up guests. Interestingly, based on the fields specified in the booking form, one should be able to customize their manifest.
Resource management
Increasing revenue without overbooking is always a hurdle if booking software cannot manage resources for the business. Every time a tour is booked, the system should adjust its availability, so that one does not run the risk of overbooking without the resources to deliver.
Agent management
On certain occasions, tour operators may be working with numerous agents to distribute your tours. When it is a manual process, it may result in administration work. Thus, the booking software should take control. The travel booking software should have the ability to manage agent’s access to your products and pay their desired commission.
Integration with online services
Today, several businesses use more than one online service to run their operations. For instance, trying to take data from your online booking software, email marketing software, and accounting software can be an exhausting and time-consuming task. The travel booking software puts all concerns to rest as it allows operators to automate tasks with a multitude of online services.
Detailed sales reports
The booking system should allow you to slice and dice all the information you have on your orders, such as promo code, agent, catalog, or product. From an operational standpoint, businesses should be able to analyze business. This will help operators to make vital decisions to grow their business.
Overall business visibility at a glance
In your business, your employees may lay focus on the dashboard of your booking system to prepare for forthcoming events. On the calendar, it is important to see more than just appointments. The calendar should not be restricted to the events happening; infact, it should give an overview of everything in order to stay on top of things.
Social media integration
It is important for the travel and tourist operators to integrate with the tour management software with social media, as there are people who are looking into a tour operator’s services for the latest deals or promotions. That said, the customers will link to tour operator’s social networks, such as Facebook or twitter.
Stunning image gallery
High-resolution images give customers an idea of how the place would look like when they book with your company. An image gallery allows the site visitor and tour manager to choose the best tourist attractions along the way. Also, the operator’s business character is highlighted if images of team work are uploaded in the image gallery.
Boost your SEO
The booking page should have a responsive web design with SEO friendly display. A booking page recognized by Google makes it easier for the clients to find tour operator software. It also helps to secure a higher rank in Google search results.